1. Where does Neximall.com ship to?

We currently ship only within India. At this time, we do not offer international shipping.

2. How long does it take to process and ship my order?

Orders are typically processed within 1 to 2 business days. Orders placed on weekends or public holidays will be processed the next business day. You will receive a confirmation email with tracking details once the order has been shipped​.

3. How do I track my order?

After your order is shipped, we will send you an email with the tracking number. You can use this tracking number on carrier’s website to track the status of your shipment.

4. What are the shipping costs?

We are providing free delivery to all our customer’s within India.

5. What is your return policy?

You can return products within 48 hours of delivery, provided they are in their original condition with all tags, packaging, and accessories intact. You will need to provide a receipt or order confirmation. Returns are not accepted for customized, perishable, or personal care items​.

6. How do I return an item?

To initiate a return, please contact our customer support team at support@neximall.com or call +91 93720 19622.

7. How do I exchange a product?

Neximall offers exchanges only; we do not process returns for a refund. Once the original item is returned, we will process the exchange. If the item you want is unavailable, you may need to place a new order.

8. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately. Provide an unboxing video to help us assess the situation. We will cover return shipping and either replace the item or issue a full refund.

9. How long does it take to receive a refund?

Once we receive and inspect your returned item, a refund will be processed within 7-10 business days. The refund will be credited back to the original payment method​.

10. Can I cancel my order?

Yes, you can cancel your order before it is processed and shipped. Once shipped, the return process will need to be followed.

11. Do you have warranty or guarantees for products?

Neximall.com may offer warranties or guarantees depending on the product. Please check the product page for specific warranty details.

13. What are the payment options available on Neximall.com?

We accept major credit and debit cards, UPI payments, and various other forms of online payment.

13. Is my personal information secure on Neximall.com?

Yes, we take your privacy and security very seriously. Our Privacy Policy outlines how we protect your data. All transactions are secured using SSL encryption.

14. What should I do if I have more questions?

If you have any further questions or need assistance, please contact us at:

• Email: support@neximall.com
• Phone: +91 93720 19622.