Thank you for shopping at NexiMall.com! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our Return & Exchange Policy below to understand how to return or exchange items.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Time Frame: Returns must be initiated within 7 days from the date of delivery. Any requests received after this period may not be accepted.
• Condition: Items must be in their original, unused condition with all tags, packaging, and accessories intact.
• Proof of Purchase: A receipt or order confirmation must be provided to process your return.
• Damaged Product: If you receive a damaged product, kindly provide us with an unboxing video showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.
• Missing Items: Should any items be absent from your order, please share an unboxing video displaying the remaining items. Kindly inform us within 3 days of delivery. We will examine the situation and, if confirmed, issue a refund for the missing item(s).

2. Non-Returnable Items

The following items are not eligible for return:

• Personalized or Custom Items: Items that have been customized or personalized.
• Perishable Goods: Food, flowers, or other perishable items.
• Health and Hygiene Products: Items like cosmetics or personal care products.

3. How to Initiate a Return

1. Contact Us: To start the return process, please contact our customer support team at support@neximall.com or call +91 9372019622. Provide your order number and the reason for the return.
2. Return Authorization: Once your return request is reviewed, we will provide you with a Return Authorization Number and instructions on how to return the item.
3. Prepare the Package: Pack the item securely in its original packaging. Include a copy of your receipt or order confirmation, and the Return Authorization Number.
4. Ship the Return: Send the package to the address provided in the return instructions. Shipping costs for returns are the responsibility of the customer, unless the return is due to a defect or error on our part.

4. Refunds

• Processing Time: Once we receive and inspect the returned item, a refund will be processed within 7 or 10 business days.
• Refund Method: Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow these steps:

1. Contact Us: Reach out to our customer support team to request an exchange. Include your order number and details of the item you wish to exchange.
2. Return the Original Item: Return the original item as outlined in the “How to Initiate a Return” section.
3. Place a New Order: Once we receive your returned item, we will process the exchange and send out the new item. You may need to place a new order for the replacement item through our website.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at support@neximall.com or call +91 9372019622. If you receive a defective product or missing items, kindly provide us with an unboxing video showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance. We will provide instructions for returning the item and will cover the return shipping costs. You will receive a replacement or a full refund depending on your preference.

7. Shipping Costs

• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
• Original Shipping Fees: Shipping fees from the original order are non-refundable.

8. Changes to Policy

We reserve the right to update or modify this Return & Exchange Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any updates.

9. Contact Us

For any questions or assistance regarding returns or exchanges, please contact our customer support team:

Email: support@neximall.com
Phone: +91 93720 19622

Thank you for shopping with NexiMall.com. We value your business and aim to provide you with a positive shopping experience!